Pembroke, ON (May 23, 2012) – As a result of Ontario’s Highlands Tourism Organization’s (OHTO) partnership with the Ontario Tourism Education Corporation (OTEC), an innovative customer service program will launch exclusively in Ontario’s Highlands with six, free half-day Essentials of Service Excellence workshops held across the region.
Each event will be open to all tourism businesses and is suitable for anyone wishing to brush up on their customer service skills before the busy summer season.
“Consumers are increasingly utilizing referral websites like Trip Advisor to make their travel decisions” says Stephanie Hessel, Tourism Development and Industry Relations with the OHTO. “In order to be competitive in an already fiercely competitive marketplace, tourism businesses in Ontario’s Highlands need to have the skills to deliver exceptional customer service.”
It can also make a significant impact on the bottom line. According to OTEC, businesses that invest in improving their customer service delivery will see increase in revenue, customer loyalty and referrals.
The OHTO wants to encourage everyone working within the tourism industry in Ontario’s Highlands to go the extra mile and become customer service leaders. Stephanie adds “Our new program provides a great opportunity to learn how to “wow” customers.
The program offers tools and resources, access to training opportunities, and ultimately recognition as a customer service leader through designation.”
To sign up for the following workshops visit www.ohto.ca or contact the OHTO at 613-629-6486
Thursday, June 14, 2012 – 9:00 AM – 2:30 PM
Halimar Resort – Haliburton
Tuesday, June 12, 2012 – 11:00 AM – 4:30 PM
Trudeau Park Resort & Event Centre – Tweed
Code’s Mill Inn & Spa – Perth
Wednesday, June 13, 2012 – 11:00 AM – 4:30 PM
Best Western Sword Motor Inn – Bancroft
Best Western Renfrew Inn & Conference Centre – Renfrew
Marguerite Centre – Pembroke
The OHTO is a not-for-profit organization mandated by the Province of Ontario to increase tourism within the counties of Haliburton, Lanark, and Renfrew and portions of Frontenac, Hastings, and Lennox and Addington. The OHTO works in collaboration with eight sub-regional marketing organizations, tourism agencies and authorities including: Algonquin Nation, Bancroft & District Chamber of Commerce
ComfortCountry.ca, Haliburton Highlands, Lanark County
Tourism, Land O’ Lakes Tourist Association, Ottawa Valley Tourist Association, and the Rideau Heritage Route Tourism Association. Find out more about the OHTO at http://www.ohto.ca
For more information, please contact the Ontario’s Highlands Tourism Organization at 613-629-6486 or email@example.com[/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]